Grey is what future bookers see today. Gold is the rolling average of the last 10 reviews at each point.
Bar = your score. Grey tick = the average of comparable listings we could pull.
Every recurring issue from the last 12 months. Trend is the last 6 months vs the previous 6. First-seen is the earliest mention in the window. Each card ends with a specific suggested action addressing that complaint.
AC in the bedroom couldn't keep up with the July heat
→ Suggested action: Add a second portable AC unit dedicated to the bedroom before next summer; a wall-mounted split would be ideal but takes a permit.
Fridays and Saturdays were loud until about 2am
→ Suggested action: Fit soundproof curtains and a draft-sealed window on the street-facing bedroom — a weekend fix that also helps AC efficiency.
Tap in the kitchen wouldn't stop dripping
→ Suggested action: Replace the cartridge (usually a €10 part, 15 minutes) or call a handyman — this is the cheapest, most visible signal that you're actively caring for the property.
Shower pressure was hit or miss
→ Suggested action: Descale the showerhead and check the pressure regulator; if it recurs, ask your plumber about a booster pump — building water pressure in Alfama is often the culprit.
A public host response shapes future bookings. Silence on a recurring complaint reads as 'they don't care'.
Future bookers scanning your recent reviews see repeated summer AC complaints with no owner reply — reads as unresolved and unlikely to change.
A short public reply naming a soundproofing plan would flip this from a red flag to evidence you listen and act.
By month, from your reviews. Darker means more mentions of that issue in that month.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Air-conditioning underpowered in bedroom | ||||||||||||
| Street noise on weekend nights | ||||||||||||
| Kitchen tap drips | ||||||||||||
| Shower pressure inconsistent |
Ranked by mentions × recency × ease. Cheap fix that helps a lot beats expensive fix that helps a bit.
Seven July–August guests specifically named the bedroom AC as the reason their sleep suffered; the complaint is growing year on year.
Estimated impact: ~0.15 rating points recovered — removes the top recurring complaint of the last 12 months. · 7 guest reviews
Weekend street noise is a stable but persistent complaint; guests praise the location but the noise is starting to erode value ratings.
Estimated impact: ~0.08 rating points and takes the noise complaint out of the response-gap list. · 5 guest reviews
Small, cheap, mentioned four times in the last six months. Cleanliness score is already 0.12 below comparable listings.
Estimated impact: Removes the third recurring complaint; visible signal that the host is actively caring for the property. · 4 guest reviews
Additions — not fixes. What could push your ceiling up. Grounded in what guests said, what's typical for this property type, and where the city sits.
Two guests wrote they'd have loved a proper coffee — Delta or Nespresso pods are cheap ongoing costs and read as thoughtful.
Context: Lisbon guests routinely praise cafés they discover on foot; a proper morning coffee at home extends that experience into your listing.
Complements the soundproof-curtain fix; four guests mentioned early sun waking them, though not enough to make the recurring-issues list.
Context: Lisbon sunrise in June is before 06:00 and Alfama's east-facing apartments get direct light.
AC only reaches the bedroom well; a €40 tower fan gives daytime relief in the living area without a permit or renovation.
Context: July and August routinely hit 35 °C+ in central Lisbon; guests are increasingly comparing cooling across listings.
Your best reviews all mention discovering the area — a curated card compounds that strength and reads as care.
These aspects are silent in reviews. Silence can be neutral, or it can mean people give up before mentioning it.
Your listing is drifting because your rolling rating is 0.15 below what future bookers see today, driven by two unresolved comfort issues that keep resurfacing. Start with the bedroom AC — it is the top complaint of the last twelve months and the only worsening one. Publicly replying to the noise thread would take a second unresolved complaint off the board without spending anything.